Enkay has worked with major insurance companies to implement BizTalk solutions that helped them automate their business processes, improve effectiveness of insurance agents, impro customer service while reducing overall costs. Listed below are some of the solutions we have delivered for our insurance customers.
Problem:
A large Midwest insurance company that provided Auto, Home, and Life insurance to their customers, needed a way to seamlessly integrate different third party products using a Service Oriented Architecture.
Solution:
We initially developed a proof of concept for the customer showing them how we could use Microsoft BizTalk Server 2013 R2 to connect to different web services, both internal to the company and external vendors. We also demonstrated how easy it would be to scale their infrastructure, so they could start with the low cost BizTalk Server Standard Edition and when needed, upgrade to BizTalk Server Enterprise Edition. We used the BizTalk ESB Toolkit (version 2.3) to build an Enterprise Service Bus (ESB) to connect different services. For example, ESB itineraries were used to connect Guidewire (for policy, claim and billing centers) to the customer’s OnBase (Hyland Corporation) document management
Problem:
At a big insurance company, agents needed support for mortgage lender inquiries. In addition, life insurance underwriters using “green screen” applications needed access to medical information of their customers that were stored in Medical Information Bureau’s (MIB) systems. Integration required connecting to IBM mainframes internally and using ACORD standards externally with MIB.
Solution:
Using Microsoft BizTalk Server, we designed orchestrations that allowed us to model the mortgage lender business process. BizTalk provided high availability and scalability features that allowed us to design a platform that was up 24×7. In addition, we integrated life insurance underwrites “green screen” applications to BizTalk using the BizTalk MQSeries adapter, as requests were sent to BizTalk via IBM MQSeries queues. Once BizTalk pulled the message from MQSeries, the orchestration would, in real-time, transform the request to ACORD standards using available ACORD schemas and then call the external MIB web service passing it the ACORD message. MIB would return an ACORD response via web
Problem:
A major health insurance provider in the Pacific Northwest had to provide access to their insurance policies to external web sites and portals, allowing potential customers to calculate their rates and see what insurance options were available to them. In addition, they needed a business process that would connect the external web site requests to their internal Siebel CRM systems so that they could track potential customers and follow up with them.
Solution:
Using Microsoft BizTalk Server, we designed business processes that allowed the orchestration to connect to external web sites using WS-* standards via BizTalk’s WCF-Custom adapters that supported WS-I basic profile for security and transactional integrity. In addition, we used BizTalk’s Siebel adapter to connect to Siebel using the adapters built-in capabilities to connect and discover Siebel CRM schemas and select the ones we needed. We also used Microsoft SharePoint Server to surface business activity monitoring (BAM) aggregate data which was displayed using SharePoint’s business intelligence (BI) tools such as Excel Services and SQL Server Reporting Services. A demo of SharePoint and
