About the Client 

Farm Bureau is a leading insurance organization that supports farmers, agribusinesses, and rural communities with a wide range of insurance and financial services. With multiple departments relying on efficient workflows, Farm Bureau needed a streamlined way to manage change requests, approvals, audits, and reporting. 

The Challenge 

 Farm Bureau’s existing Change Management process—built on SharePoint—created significant operational hurdles: 

• Complex Configuration: Setting up or maintaining the system required heavy technical expertise. 

• Slow Performance: Delayed page loads and sluggish workflows impacted productivity and frustrated users. 

• Integration Limitations: Third-party app integration demanded custom development. 

• Cluttered UI: SharePoint displayed excessive information, making navigation and task completion overwhelming for users. 

• Limited Customization: Out-of-the-box validations and notifications didn’t support advanced business rules. 

• Slow Vendor Support: Traditional Microsoft support queues slowed issue resolution. 

• Inconsistent Reporting: Multiple user-generated templates led to confusion and lack of a single source of truth. 

Farm Bureau needed a faster, cleaner, and more scalable solution—one that could keep pace with growing business needs. 

Our Solution

Enkaytech partnered with Farm Bureau to build a modern, scalable, and user-friendly Change Management Application that addressed all key pain points. 

Key Capabilities Delivered 

• Scalable architecture supporting more users, departments, change requests and future feature expansions.
• Multiple calendar views (daily/weekly/monthly/custom) for planning and visibility.
• Role-based access management integrated with Active Directory. 
• Clean and intuitive UI to improve adoption and reduce training time.
• Automated workflows integrated with Microsoft Teams for approvals and collaboration. 
• Real-time dashboards showing status, trends, and KPIs.
• Conditional email notifications for timely and relevant updates.
• Full audit trails to support compliance and governance.
• Advanced reporting customized for business and leadership needs.
• Global search with Peek View to quickly access change details.
• Visual approval timelines for transparency at every stage.

How We Delivered – A Smooth, Zero-Disruption Transformation 

• Zero downtime migration: Seamlessly transitioned from SharePoint to the new application. 
• Agile approach: Followed an iterative process to deliver value quickly and incorporated feedback continuously. 
• Prioritized core pain points: Implemented Change Control, Audit, Workflows, and Notifications first. 
• Early delivery of core features: Enabled users to start benefiting from the system quickly. 
• Incremental enhancements: Added Calendar and other modules in subsequent sprints.  
• Phased rollout of new features: Ensured smooth, stable adoption across the organization. 
• User-led improvements: Collected adoption insights after launch to shape future releases. 

Why Farm Bureau Chose Enkaytech 

1. Business Process & Domain Expertise

• Deep understanding of Information Technology Infrastructure Library (ITIL) and Change Control processes.
• Experience in identifying pain points, bottlenecks, and compliance requirements.
• Designing solutions that balance governance, usability, and efficiency.

2. Custom Application Development

• Scalable full-stack enterprise development experience.
• Human-Centred Design (HCD)approach.
• Development of custom workflows, notifications, and automation tailored to business needs.

3. Integration & Collaboration

• Active Directory (AD) integration for role-based access management.
• Microsoft Teams integration for workflow collaboration and notifications.
• Seamless migration from legacy systems (SharePoint or others) without downtime.

4. Reporting, Analytics & Dashboards

• Designing real-time dashboards and KPIs for management oversight.
• Advanced reporting capabilities tailored to specific operational needs.
• Visual tools for tracking approvals, timelines, and audits.

5. Agile Delivery Excellence

• Iterative builds with continuous user feedback.
• Early deployment of core modules.
• Phased enhancements to ensure stability and maximum adoption.

6. Security & Compliance

• Implementing audit trails, change tracking, and role-based permissions.
• Ensuring solutions meet internal and regulatory compliance standards.

Outcome 

Farm Bureau now operates on a modern Change Management system that is faster, clearer, and highly scalable. The new platform has improved user satisfaction, reduced operational delays, and given leadership real-time visibility into ongoing changes—fueling smarter and faster decision-making.