Challenge 

The logistics company faced a significant challenge: frequent application downtime due to expired certificates and secrets in their Azure applications. These downtimes led to: 

• Lost Revenue: Interruptions in service led to missed transactions and delivery delays. 

• Reputation Damage: Customer trust and brand image suffered as services became unreliable. 

• Security Risks: Expired certificates increased vulnerability to cyber threats. 

• Operational Disruptions: Internal processes were hampered, affecting overall productivity. 

In particular, their customer engagement rate dropped by 20% due to these interruptions, as clients became frustrated with the inconsistency and sought alternatives. 

Solution 

To address these critical issues, the logistics firm turned to Enkaytech and implemented Enkay Pro CertWatch. 

Implementation 

1. Automated Tracking and Proactive Notifications CertWatch automated the tracking of certificates and secret expirations. The system provided proactive notifications well in advance, allowing the company to renew certificates without rushing or oversight.
2. Centralized Management CertWatch’s centralized dashboard allowed the IT team to manage all certificates and secrets across their Azure applications efficiently. This centralization streamlined administrative tasks, significantly reducing the workload.
3. Enhanced Security and Compliance With regular updates facilitated by CertWatch, the Logistics firm could ensure robust protection against potential threats. The solution also ensured compliance with data protection regulations, providing peace of mind regarding sensitive data.
4. Real-time Monitoring and Reporting CertWatch offered real-time monitoring of all Azure apps, enabling the logistics company to stay ahead of any potential issues. Detailed reports provided insights into certificate health and compliance status, empowering informed decision-making.
5. Efficient Search and ‘Tracked Applications’ Feature The powerful search functionality and the ‘Tracked Applications’ feature allowed the IT team to quickly locate and manage critical applications, enhancing productivity and response times.

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Results 

The implementation of Enkay Pro CertWatch led to significant improvements: 

• Zero Downtime: Automated tracking and proactive notifications eliminated application downtime due to expired certificates and secrets. 

• Improved Customer Engagement: With uninterrupted service, the customer engagement rate rebounded, increasing by 25%. 

• Enhanced Security: Regular updates and real-time monitoring reduced security risks, protecting the company from potential cyber threats. 

• Operational Efficiency: Centralized management and streamlined processes boosted overall productivity, allowing the IT team to focus on strategic initiatives. 

• Positive Brand Image: Reliable and consistent services restored customer trust and enhanced the company’s reputation in the market. 

Enkay Pro CertWatch proved to be a game-changer for the logistics company. By ensuring that all certificates and secrets were up-to-date and monitored in real-time, CertWatch enabled the company to maintain continuous operations, improve customer engagement, and protect against security threats. 

Quote from IT Director, Global Logistics Solutions: “CertWatch has transformed the way we manage our Azure applications. The automation, proactive notifications, and real-time monitoring have significantly reduced our operational risks and enhanced our service reliability. We highly recommend CertWatch to any business facing similar challenges.” 

Contact Enkaytech Today Experience the benefits of CertWatch for your business. Contact us today to schedule a personalized demo and take the first step towards a more secure and efficient digital future.