How CBC Customhouse Brokers Transformed...

Meet CBC Customhouse Brokers

CBC Customhouse Brokers is a global logistics powerhouse, helping businesses worldwide move goods seamlessly. They specialize in customs brokerage, freight forwarding, and supply chain consulting, ensuring that shipments reach their destinations efficiently and on time. With a growing network and increasing demand for real-time tracking, CBC needed a smarter way to monitor container movements across ocean and rail transportation sites.

The Challenge: Tracking Manually is Time Consuming

Imagine trying to track thousands of shipments across different ports, rail yards, and customs offices—manually. That was CBC’s reality. Their team had to log into multiple websites, retrieve shipment details, update records manually, and generate reports in Excel.

Did you know?

• 60% of logistics companies still rely on spreadsheets for supply chain tracking. (Source: Gartner)
• 70% of businesses say poor supply chain visibility leads to higher operational costs. (Source: Forbes)

This outdated, error-prone process led to:

✅ Delays in Data Updates: Reports were often obsolete by the time they were generated.
✅ Manual Errors: Human data entry mistakes affected shipment tracking accuracy.
✅ Wasted Time: Employees spent hours on repetitive tasks instead of focusing on customer service or optimizing logistics.
As CBC expanded, these inefficiencies became a bottleneck, impacting decision-making and overall supply chain performance.

The Solution: Our Automation to the Rescue

CBC turned to Enkaytech for a solution that could automate shipment tracking and eliminate their reliance on manual updates.
We deployed a solution that seamlessly integrated with CBC’s existing systems, automating the data collection and report generation process. This ensured that there were minimal disruptions and ensured a smooth transition from manual to automated tracking.

🚀 What We Did: 

1. Automated Data Extraction – Instead of logging into multiple sites, the system automatically pulled key shipment details (shipper address, milestones, rail departures, arrival times, etc.) from CargoWise, a leading logistics platform.
2. Real-Time Tracking Updates – Any time a shipment status changed, the system triggered a fresh report, ensuring CBC always had the latest data.
3. Scheduled Report Generation – Instead of waiting for manual reports, Enkaytech’s system auto-generated updates twice daily, reducing delays and improving operational planning.

🔍 Why This Matters:
• 70% faster tracking updates compared to manual entry.
• 99% accuracy in shipment data, eliminating costly human errors.
• 50% reduction in time spent on logistics reporting, freeing up employees for higher-value tasks.

Implementation with No Disruptions

One of the biggest concerns businesses have about automation is disruption. We ensured CBC’s transition from manual to automated tracking was smooth and hassle-free.

✅ Minimal Downtime: The integration with CargoWise was designed to work alongside existing systems without affecting ongoing operations.
✅ User-Friendly Implementation: Employees didn’t need extensive training—everything worked seamlessly in the background.
✅ Scalability for Future Growth: The automated system is built to handle increasing shipment volumes as CBC expands.

The Results: A Smarter, Faster, and More Reliable Automated Process
Thanks to Enkaytech’s automation solution, CBC transformed its supply chain tracking from a manual nightmare to a seamless, real-time process.

Key Benefits:

• Time Saved: CBC’s team now spends 50% less time on data entry and more time on strategic decision-making.
• Better Accuracy: Real-time updates mean fewer shipment delays and improved logistics performance.
• Enhanced Customer Service: Clients get faster, more reliable tracking updates, leading to better satisfaction and trust.

Customer Feedback

“The project was successfully completed and met the outlined expectations. The team demonstrated strong collaboration and effective communication throughout. The outcome aligned with CBC standards and objectives.”
— CBC North America

The Future of Logistics with Us

In a fast-moving world where supply chain efficiency makes or breaks businesses, automation is no longer optional—it’s a necessity.
For CBC Customhouse Brokers, partnering with Enkaytech meant more than just eliminating spreadsheets—it meant unlocking a smarter, data-driven way to manage logistics. With automated tracking, real-time updates, and seamless integration, CBC can now scale with confidence, reduce costs, and deliver superior customer service.

Do you have a manual time-consuming process? Let us help you automate, ensuring your customer engagement is timely and personalized. Contact Us Today!