From Inbox to CargoWise: We Used AI to Automate Document Processing for LLC

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Strategic Challenge

The Large Logistics Company (LLC) faced time consuming manual work in reviewing emails, identifying documents, matching shipments, updating CargoWise records, and attaching eDocs. Missing or incorrect information added further workload, creating a need to automate supported document updates while keeping processing issues visible to the operations team.

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How We Deliver Value

Enkaytech DocIntel reads documents, matches them to the right shipments, and updates CargoWise automatically. This reduces manual work and helps the LLC identify transactions that need attention.

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Our Expertise

  • AI Document Processing
  • CargoWise Integration
  • Automated Shipment Matching
  • Workflow Automation
  • Exception Monitoring
  • Automated Milestone Updates

Customer Overview

LLC handles logistics and customs documentation that supports shipment coordination and operational workflows. With CargoWise supporting its logistics operations, the customer wanted to streamline the process between receiving documents by email and updating the corresponding shipment records. 

Challenges 

Too much manual work between the inbox and CargoWise 

A document arriving in an inbox can trigger several manual tasks. 

Operations teams need to: 

  • Review emails and attachments to identify document types. 
  • Find the correct shipment record in CargoWise. 
  • Extract shipment information and enter it into the system. 
  • Update applicable shipment milestones. 
  • Attach electronic documents to the appropriate record. 
  • Investigate missing information and follow up when documents are incomplete. 

As email volumes grow, these repetitive tasks can consume valuable operations time and create additional work when information is missing or incorrect. 

LLC needed a way to automate supported document updates while keeping incomplete transactions and processing issues visible to its operations team. 

Solution 

AI-Powered Document Processing with Enkaytech DocIntel 

Enkaytech introduced Document Intelligent to connect incoming email documents with configured CargoWise workflows. The solution uses AI to read document content, extract required information, identify matching shipment records, and perform configured updates. 

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    Frequently Asked Questions

    Enkaytech Document Intelligence (DocIntel) is an AI-powered document processing solution that automates supported logistics document workflows. It reads incoming emails and attachments, extracts relevant shipment information, identifies matching shipment records, and performs configured updates in CargoWise. 

    AI helps logistics teams reduce repetitive manual work by reading documents, extracting shipment data, and automating configured system updates. This reduces the need to manually review emails, enter information, and attach documents, while keeping exceptions visible for human review. 

    Based on the Datatrove dashboard, 149 requests were fully successful. Assuming each request would otherwise take approximately 10 minutes to process manually, these represent 24.8 hours of equivalent manual effort. 

    This is an estimate rather than a measured net time saving. Actual savings depend on the amount of manual review and exception handling required. 

    When required information is missing, the automation can flag the transaction for manual review. DocIntel distinguishes between successful, partially successful, skipped, and failed requests, helping operations teams identify which transactions require additional attention.

    DocIntel supports configured document workflows for logistics and freight forwarding, including Arrival Notices, customs forms such as CBP Forms 3461 and 7501, Proofs of Delivery (PODs), and POR documents. Supported document types and workflows depend on the business’s operational requirements and system configuration.

    Yes. Enkaytech can explore and develop AI-powered document processing and automation workflows for businesses using Magaya Logistics Software, similar to the DocIntel solution implemented for CargoWise. 

    The automation can be designed to read incoming logistics documents, extract shipment information, and support configured updates to Magaya, subject to integration capabilities, system access, and workflow requirements. 

    Businesses using Magaya can contact Enkaytech to discuss their document processing challenges and explore potential automation opportunities. 

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