Transforming Shipment Automation &...

Client Overview

This mid-sized logistics company is a global shipping and logistics entity delivering innovative solutions to the supply chain industry. Known for its world-class customer service, they focus on optimizing operations and enhancing visibility across logistics networks to ensure a seamless customer experience.

Challenge

The company required a solution to automate the shipment creation process and ensure timely communication of shipment milestones and invoice updates to all stakeholders.

The Stakeholders:

1. DCM / Maersk

• Sends shipment data via EDI 204
• Receives milestone updates via EDI 214

2. Flexi Van

• A leading chassis leasing company
• Receives shipment movement milestones via EDI 214

3. Amazon

• Receives milestones and invoices via XML
• Also responsible for payment processing

Key Objectives:

• Automate shipment creation using EDI inputs.
• Enable real-time milestone communication with all three stakeholders.
• Automatically generate and share invoices with Amazon.
• Eliminate manual errors and delays.
• Maintain complete shipment lifecycle visibility.

Solution

To tackle these challenges, the firm partnered with Enkaytech, a trusted provider of enterprise integration and automation solutions. Enkaytech’s objective was to implement an automated middleware solution.

What Was Implemented:

• A middleware layer to manage all data transformation and routing.
• Real-time event-based communication between CW1 and external stakeholders.
• Robust logging, error-handling, and security protocols for uninterrupted operations.

Implementation

The integration project was complex, involving three stakeholders, multiple data formats (EDI & XML), and diverse transmission protocols (SFTP & AS2). Enkaytech carefully executed a phased implementation to avoid disruptions and ensure business continuity.

Implementation Breakdown:

1. Automated Shipment Generation

• Middleware receives EDI 204 from DCM via secure AS2.
• Shipment is auto created in our client’s CargoWise One.
• Acknowledgement is sent back to DCM confirming receipt and processing.

2. Real-Time Milestone Updates

• As milestones (e.g., Pickup, In-Transit, Delivered) are added in CW1, the middleware:
• Sends EDI 214 to DCM and Flexi Van.
• Sends XML milestone data to Amazon.

3. Automated Invoicing

When charges are posted in CW1:

• Middleware formats and sends invoices in XML directly to Amazon for processing.
• Reduces billing delays and ensures faster payment cycles.

4. Secure Communication

• SFTP and AS2 were used for secure and reliable data exchange.
• Comprehensive logging enabled auditability and rapid issue resolution.

Results

By implementing a phased approach, our client was able to receive shipment orders electronically within 4 weeks. And transitioned over to electronic invoicing with Amazon soon after!

✅ Key Benefits Achieved: 

• 100% automation of shipment creation and milestone dispatch.
• Reduction of manual workload by over 70%.
• Invoice cycle time reduced from 3–5 days to less than 12 hours.
• 99.5% milestone delivery success rate.
• Enhanced visibility for all internal and external stakeholders.

Client Feedback

“Enkaytech helped us take a major step forward in our digital transformation journey. Automating our core logistics communications allowed us to operate faster, with greater accuracy and less risk. Our teams and partners are aligned and empowered with real-time data.”
– Director of Operations

Through Enkaytech’s integration and automation expertise, the firm successfully reimagined its shipment lifecycle operations. By leveraging middleware and automating EDI/XML workflows with DCM/Maersk, Flexi Van, and Amazon.
• Achieved full-cycle automation.
• Enhanced stakeholder communication.
• Improved order-to-cash through faster invoicing.
• Strengthened its competitive position in the logistics market.

This case stands as a testament to how strategic automation can drive operational excellence and scalable growth across the global supply chain.