App & Data Integration
The impact of a software application that you buy or build grows when its connected to other software. Sometimes, connecting one application to another (point to point) is adequate. However, more often, enterprises need to connect multiple applications and systems in complex ways, and this requires specialized integration patterns, API management (API-M), protocols and platforms that can do this. Today, customers have a choice between using on-premise, cloud-based iPAAS (integration platform as a service) or hybrid integration solutions. We write enterprise application integration (EAI) software that can help integrate and modernize your legacy applications, adapting them to new digital platforms and connecting them to your customers and trading partners. We have deep expertise in building mission critical solutions for different industry verticals using industry standards such as ACORD, SWIFT, HIPAA, HL7, MIB and more. We have integrated end users and web applications with Microsoft Dynamics 365, Salesforce, Guidewire, OnBase, IBM, SAP, and many other systems.
By sifting through large amounts of data, you can release the potential hidden in your data, whether its on premises, in the cloud or at the edge and reveal insights and opportunities that can help transform your business. We help our customers use advanced analytics and machine learning, making data one of the most strategic assets they can have. Advances in Cognitive Services such as speech to text conversion, natural language processing, image recognition, pattern matching have helped customers detect fraud, protect against cyber attacks, and helped improve health care outcomes. We can help you unleash the power of artificial intelligence with a modern data strategy that allows you to locate, refine, and connect data more efficiently than ever and, for example, improve customer service by proactively monitoring and detecting issues so that they can be resolved quickly.
BOTS & ROBOTS
By using Speech Bots, we can build a conversational bot that allows people to use speech to interact with your application. Some examples include performing a hands free search within documents and databases by safety engineers when they’re inspecting the ceiling for fire safety. Speech Bots and Chat Bots empower users to get information and conduct transactions 24/7. From automating routine customer service inquiries to completing workflows normally done via online screens, to completing transactions connected to backend databases. Governments and health care providers are getting the latest COVID-19 updates out, while complying with accessibility mandates since many people with disabilities primarily use voice. Retailers and manufacturers are helping customers create their shopping profiles so they can get the latest product and inventory updates. Education, travel, and hospitality companies are keeping their customers and students updated regarding the latest developments and changes. With Chat bots, we trend toward personalization that starts with a customer engagement in context, conversationally and in a natural way, to improve customer experience and replace low value human interactions. Finally, you can expose your products and services via messaging platforms, where users are already highly engaged (e.g. Amazon Alexa, Google Assistant, Cortana, Facebook, Teams, Slack etc.).
Robotic Process Automation (RPA) allows our customers to automate repetitive and tedious manual processes within organizations. Today, a significant number of workers spend over 30% of their time doing rote, automatable tasks. The economic benefit for companies, and even more importantly the fulfillment at work for employees, is very, very large.
We help our customers modernize their applications by helping them increase the value of their investments in IBM mainframe applications by either migrating to newer and more economical Windows applications or developing web services that expose mainframe application services to modern applications. This has helped our customers evolve, for example, their document storage and document management systems to Microsoft Windows based systems (e.g. Hyland OnBase, Exela, Guidewire) while still accessing the mainframe for legacy claims, policies and bills. We also helped our customers build more immersive applications (desktop, web, mobile, cloud) that expose legacy services using modern user interface (UI) tools, for example, Angular JS, Xamarin, Windows Presentation Foundation, and Bootstrap.