DIGITAL & APP INNOVATION
We help our customers conduct commerce using our business applications and business to business (B2B) integrations expertise to manage their business, whether it’s logistics (CargoWise One) or insurance (Guidewire Engage, Salesforce CRM, Mule ESB), or manufacturing (Internet of Things, Controllers). We use cloud integration platform as a service (iPaaS) as middleware so that your Dynamics 365 Finance & Operations or Supply Chain can talk to each other or rapidly onboard new trading partners. We have implemented B2B solutions for retail order to cash, transportation booking to ordering, healthcare eligibility to claims, manufacturing procure to pay, all using industry standards such as Electronic Data Interchange (EDI), AS2 and EDIFACT.
The impact of a software application that you buy or build grows when its connected to other software. Sometimes, connecting one application to another (point to point) is adequate. However, more often, enterprises need to connect CRM and ERP applications (e.g. Dynamics 365) and systems, and this requires API management (API-M) and Azure Integration Services (Logic Apps, Event Grid, and Service Bus). All of these systems play a key role in ensuring applications and systems are secure between API Gateway and your internal APIs. API Management also helps provide your customers with self service on-boarding and efficient off-boarding processes. We have integrated internet of things (IOT) devices to backend systems using IOT hubs, Event Hubs, Azure Functions and PostgreSQL. We have also built integration solutions for banking, financial, manufacturing, insurance and health care verticals using industry standards such as SWIFT, ACORD, HIPAA, HL7, RosettaNet, and more.
Portals & Collaboration
We use data science and machine learning to implement artificial intelligence (AI) services such as speech recognition, text-to-speech, interactive cards, image recognition and language understanding. For example, we have built chat bots that are incredibly flexible, and provide 24×7 automated customer service. They can be scoped to handle a few simple voice commands or as complex, artificial-intelligence-powered and natural-language-processing “human like” virtual assistants. They can be one aspect of a larger application, or completely stand-alone. The bot can also provide an escalation path so that users can connect via a Microsoft Teams channel or Slack or Office 365 to an expert when necessary.
Using Robotic Process Automation (RPA), bots are able to perform screen scraping and data entry into web or desktop applications at scale, reducing the time it takes to complete a process, and improving data entry accuracy.
Data & Machine Learning
By sifting through large amounts of data, and with advances in artificial intelligence (AI) and machine learning, we are now able to help our customers detect fraud and protect their applications against cyber attacks. As we host more applications in the cloud, we focus on data segmentation, threat protection and encryption to prevent data exfiltration and other types of attacks. By implementing security control points in applications, web sites, content, APIs and databases, we can erect barriers to prevent malicious code from accessing information that you don’t want it to have or performing other undesirable actions. We also secure your applications by using cryptographic services, containers, and identity services.