Portals & Collaboration
The impact of a software application that you buy or build grows when its connected to other software. Sometimes, connecting one application to another (point to point) is adequate. However, more often, enterprises need to connect to customers via web portals using customer relationship management (CRM) applications and systems, and this requires API management (API-M), platforms (Microsoft 365, Office 365 or Dynamics 365), and security at the application level (e.g. using Microsoft Identity Services, Microsoft Graph). All of these systems play a key role in ensuring applications and systems are secure between API Gateway and your internal APIs. API Management also helps provide your customers with self service on-boarding and efficient off-boarding processes.
eCommerce & B2B
We help our customers modernize their eCommerce applications for greater agility by implementing B2B solutions that allow them to manage orders, invoices, inventory, payments, shipping and warehouses. For a logistics customer, we have built software to connect their international retail customers eCommerce platforms to our customer’s warehouse management systems (WMS). We use cloud based integration platform as a service (iPaaS) so that our customers can rapidly onboard new trading partners and realize revenues sooner. We have implemented B2B solutions for retail order to cash, transportation booking to ordering, healthcare eligibility to claims, manufacturing procure to pay, all using industry standards such as ANSI X12 EDI/AS2, SWIFT, ACORD, HIPAA, HL7, RosettaNet, EDIFACT and more.
AI based Customer Service
Bots are virtual agents that are incredibly flexible, allowing you to provide customer service through machine learning using artificial intelligence (AI) services such as speech recognition, text-to-speech, interactive cards, image recognition and language understanding. They can be scoped to handle a few simple commands or as complex, artificial-intelligence-powered and natural-language-processing virtual assistants. They can be one aspect of a larger application, or completely stand-alone. We have built a conversational bots that use cognitive services so that users feel as though they are communicating with a live person. The bot also provides an escalation path so that users can connect via a Microsoft Teams or Slack to an expert when necessary.
Using Robotic Process Automation (RPA), bots are able to perform screen scraping and data entry into web or desktop applications at scale, reducing the time it takes to complete a process, and improving data entry accuracy.
Security & Identity
As we host more applications in the cloud, we need to focus on segmentation, threat protection and encryption to prevent data exfiltration and other types of attacks. By implementing security control points in applications, web sites, content, APIs and databases, we can erect barriers to prevent malicious code from accessing information that you don’t want it to have or performing other undesirable actions. We also secure your applications by using cryptographic services, containers, and identity services. By sifting through large amounts of data, and with advances in artificial intelligence (AI) and machine learning, we are now able to help our customers detect fraud and protect their applications against cyber attacks.