The impact of a software application that you buy or build grows when its connected to other software. Sometimes, connecting one application to another (point to point) is adequate. However, more often, enterprises need to connect multiple applications and systems in complex ways, and this requires specialized integration patterns, API management (API-M), protocols and ESB platforms that can do this. Security at the platform level (e.g. using Microsoft 365) and security at the application level (e.g. using Microsoft Identity Services, Microsoft Graph) all play a key role in ensuring applications and systems are secure between API Gateway and your internal APIs. API Management also helps provide your customers with self service on-boarding and efficient off-boarding processes.
For a logistics customer, we have built software to connect our international customers eCommerce platforms to our US client’s warehouse management systems (WMS). We use cloud based integration platform as a service (iPaaS) to connect external systems so that our customers have a scalable solution and only pay for what they use. Our customers can use XML or EDI files for item master, sales orders or purchase orders, and we transform these files into internal systems format to integrate with WMS. We’ve also built triggers from WMS that send stock correction data back to the international customers eCommerce systems via web services. We have implemented several automation solutions based on industry standards such as EDI/AS2, ANSI X12, OAUTH, ACORD, HIPAA, HL7 and more.
We have built an electronic virtual assistant (EVA) that allows customers to interact with it using a conversational interface. EVA uses artificial intelligence to provide customers with a human-like experience and with the option to connect to a live agent whenever necessary. This can help automate routine customer service inquiries, complete workflows normally done via online screens, complete transactions connected to backend databases or search knowledge bases. Our customers can quickly get answers to their questions without the need to go to a site, remember their usernames and passwords, get security PINs for transactions, download an app, and so on. We try to replicate the convenience of, for example, a call center interaction in more cost-effective channels and, in particular, in the channels that our customers prefer.
Data & Analytics
By sifting through large amounts of data, you can release the potential hidden in your data, whether its on premises, in the cloud or at the edge and reveal insights and opportunities that can help transform your business. We help our customers use advanced analytics and machine learning, making data one of the most strategic assets they can have. Advances in artificial intelligence (AI) such as speech to text/text to speech conversion, natural language processing, image recognition, and cognitive search have helped customers detect fraud, protect against cyber attacks, and helped improve health care outcomes. We can help you unleash the power of AI with a modern data strategy that allows you to locate, refine, connect and analyze data more efficiently than ever.