Identity & Security
The impact of a software application that you buy or build grows when its connected to other software. Sometimes, connecting one application to another (point to point) is adequate. However, more often, enterprises need to connect multiple applications and systems in complex ways, and this requires specialized integration patterns, API management (API-M), protocols and ESB platforms that can do this. Security at the platform level (e.g. using Microsoft 365) and security at the application level (e.g. using Microsoft Identity Services, Microsoft Graph) all play a key role in ensuring applications and systems are secure from denial of service attacks and malware. We have implemented multi-factor authentication (MFA) when users log in to a controller used to manage an industrial process, improving threat protection.
We are a WiseTech certified CargoWise Services Partner and have built software to connect our international customers eCommerce platforms to our US client’s CargoWise One (CW1) Warehouse Management Systems (WMS) in Chicago. We use cloud based integration platform as a service (iPaaS) to connect external systems with CW1 so that our customers have a scalable solution and only pay for what they use. Our customers can use XML or EDI files for item master, sales orders or purchase orders, and we transform these files into CW1 Universal format to integrate with CW1 WMS using eAdaptor. We’ve also built triggers from CW1 WMS that send stock correction data back to the international customers eCommerce systems via web services (APIs). We have implemented several B2B integration solutions based on industry standards such as EDI/AS2, ANSI X12, EDIFACT, OAUTH, ACORD, HIPAA, HL7 and more.
We have built a virtual assistant (VA) that allows customers to interact with it using a conversational interface that feels as though they were interacting with a live person. The VA uses artificial intelligence to provide answers to the customer’s questions but with the option to connect to a live agent whenever necessary. This can help automate routine customer service inquiries, complete workflows normally done via online screens, complete transactions connected to backend databases or search knowledge bases. Governments and health care providers are getting the latest COVID-19 updates out using VAs, while complying with accessibility mandates since many people with disabilities primarily use voice.
Robotic Process Automation (RPA) helps us provide another form of VA that allows our customers to automate repetitive and tedious manual processes within organizations. Today, a significant number of workers spend over 30% of their time doing rote, automatable tasks. The economic benefit for companies, and even more importantly the fulfillment at work for employees, is very, very large.
Data & AI
By sifting through large amounts of data, you can release the potential hidden in your data, whether its on premises, in the cloud or at the edge and reveal insights and opportunities that can help transform your business. We help our customers use advanced analytics and machine learning, making data one of the most strategic assets they can have. Advances in artificial intelligence (AI) such as speech to text/text to speech conversion, natural language processing, image recognition, and cognitive search have helped customers detect fraud, protect against cyber attacks, and helped improve health care outcomes. We can help you unleash the power of AI with a modern data strategy that allows you to locate, refine, connect and analyze data more efficiently than ever.