Customer Stories

Challenges: Information Retrieval: The primary challenge was to develop a chatbot that could effectively retrieve accurate information related to quality standards in the healthcare industry. The bot needed to understand various user queries and provide relevant responses. User Interaction: Designing a natural and intuitive interaction between the chatbot and users was crucial to ensure a … Continue reading “Developing a Quality Standards Chat Bot using the Microsoft Bot Framework”

READ MORE Dec 20, 2023

Challenges The Insurance client had been using a 30+ year-old mainframe technology for their patronage allocation system. The system was non-web based, difficult to use, and relied heavily on keyboard navigation using codes and function keys. It lacked support for multiple concurrent users, limited onscreen visibility to past allocations and redemptions and UI display of … Continue reading “Modernizing an Insurance Firm’s Patronage Allocation System with Azure”

READ MORE Oct 12, 2023

Problem Statement Our insurance customer relies on the integration of Guidewire Engage and Salesforce for their operations. Troubleshooting these integrations became challenging when we needed to access specific information contained within message bodies, such as Customer Name, Insurance Policy Number, Claim Number, Policy Type, Claim Amount, and more. Additionally, there was a need for efficient … Continue reading “Monitoring Salesforce Business Events with MuleSoft’s Insight”

READ MORE Sep 20, 2023

Challenges Our Customer, a leading provider of water, hygiene, and energy technologies, was facing several challenges with their existing technology infrastructure. Their primary issue revolved around a decade-old SharePoint-hosted application that was not meeting their evolving business needs. The challenges they encountered included: Outdated Technology: The existing system was built on technology that was over … Continue reading “Modernizing Legacy Technology for a Chemical Manufacturing Provider with Azure Solutions”

READ MORE Sep 06, 2023

Problem Statement A leading logistics company faced an urgent need to upgrade their existing BizTalk infrastructure by migrating it from a soon-to-be-shut down on-premises data center to a cloud environment. The key drivers for this migration were to reduce operational costs, improve system scalability, and streamline integration processes crucial for international logistics operations.  Strategic Cloud … Continue reading “The Journey of a Logistic Customer Migrating their On-premises Data Center to Cloud”

READ MORE Sep 05, 2023

Case 1: EDI Integration for International Logistics Challenge: An international logistics company utilizing CargoWise One needed to integrate with a large retailer using a different software solution, requiring EDI communication for orders and shipments. Solution: Enkaytech configured EDI mappings and workflows within CargoWise One to facilitate EDI message exchange. They took the lead in communication … Continue reading “Enabling Seamless Integration with Non-CargoWise One Partners”

READ MORE Sep 05, 2023

Problem A prominent logistics company based in the Midwest recognized the need to integrate rapidly with new trading partners to offer efficient freight forwarding services. The company faced challenges in swiftly onboarding end customers, enabling purchase order communication via a web portal, and sending invoices back to partners. The existing approach of using SOAP-based web … Continue reading “Accelerating Integration for a Midwestern Logistics Company with Azure API Management”

READ MORE Sep 05, 2023

Problem The logistics customer needed a way to monitor their B2B transactions, including EDI, XML, and CSV files, to ensure successful delivery. They also wanted alerts for any transaction failures. Solution The solution involved the following steps: Integration with Azure Logic Apps: The integration solution was built in the cloud using Azure Logic Apps. This … Continue reading “Smart B2B Transaction Monitoring Solution Using Azure Logic Apps”

READ MORE Aug 29, 2023

Challenge A prominent health insurance provider operating in the Pacific Northwest faced the challenge of providing access to their insurance policies through external websites and portals. The aim was to empower potential customers to calculate insurance rates and explore available options. Additionally, the company needed a streamlined business process to connect external website inquiries to … Continue reading “Enhancing Customer Engagement for a Health Insurance Provider with Microsoft BizTalk Server”

READ MORE Aug 29, 2023

Challenge A large insurance company faced a significant challenge in providing essential support to its agents for mortgage lender inquiries, while also ensuring life insurance underwriters had access to critical medical information stored in the Medical Information Bureau’s (MIB) systems. This integration task was complex due to the need for connections with IBM mainframes internally … Continue reading “Insurance and Mortgage Data Integration”

READ MORE Aug 29, 2023

Challenge A prominent insurance company operating in the Midwest was faced with the challenge of seamlessly integrating a diverse array of third-party products to enhance their services in Auto, Home, and Life insurance. The absence of a unified system hindered operational efficiency, customer service, and cost-effectiveness. Solution Enkaytech, a renowned technology solutions provider, undertook the … Continue reading “Streamlined Integration for a Midwest Insurance Company through Service Oriented Architecture”

READ MORE Aug 28, 2023

Challenge Our client, a prominent logistics company, faced the task of migrating their existing BizTalk infrastructure to Microsoft Azure Integration Services. This decision was prompted by Microsoft’s announcements regarding the discontinuation of BizTalk Server 2013 and Host Integration Server 2013. Additionally, the client aimed to embrace a serverless approach for their integrations, leveraging the power … Continue reading “Seamless Migration from BizTalk to Azure Integration Services”

READ MORE Aug 25, 2023

Business Challenge The customer wanted to improve the efficiency and productivity of their engineers who install and configure controllers in the field. Before they went to the field, they wanted to enable their engineers to provision a controller using a web-based HMI (Human Machine Interface) that was hosted in the cloud. This would save time … Continue reading “Case Study: Controller HMI in the Cloud using Azure Kubernetes Services and Ingress Controller”

READ MORE Aug 10, 2023

The challenge Our customer is a leading provider of IoT solutions for various industries, such as manufacturing, healthcare, and smart cities. They wanted to protect their devices from unauthorized firmware modifications, malware attacks, and data breaches. They also wanted to have a centralized and scalable way of managing the device configuration, updates, and security policies. … Continue reading “IoT Security – implementing high assurance boot (HAB) for devices using API Management”

READ MORE Aug 08, 2023

Business Challenge The customer was using an on-premises EDI software solution that was expensive, complex, and unreliable. They faced several challenges with their existing solution, such as: High maintenance costs and licensing fees Frequent downtime and performance issues Limited scalability and flexibility Lack of visibility and monitoring Difficulty in adding new trading partners and shippers … Continue reading “How We Helped a Leading Manufacturer and Distributor of Consumer Products Migrate Their B2B EDI Solution to the Cloud Using Azure Logic Apps”

READ MORE Aug 01, 2023

Abstract/Overview This case study highlights how a company successfully transformed its lien holder service operations using self-service automation. By partnering with Enkay and implementing a self-service web portal powered by a Microsoft Chatbot framework, the company achieved significant benefits, including a reduction in phone calls, resource reallocation, improved operational efficiency, and enhanced customer experience. The … Continue reading “Transforming Lien Holder Service: A Case Study in Self-Service Automation”

READ MORE Jul 18, 2023